Hype5 Docs

Troubleshooting

Find your symptom below. Each row links to the detailed answer.

On this page

Symptom index

Symptom Product Answer
Production or person pages show not found Theater Pages and addresses
A production is missing from lists or the schedule Theater Content not shown
A performance is missing Theater A performance does not appear
No ticket button Theater Tickets
Credits cannot be edited Theater Credits are read-only
A save stops with changed elsewhere Theater Changed elsewhere
A vocabulary term cannot be deleted Theater A term cannot be deleted
Hype5 Theater shows the old submenu instead of the Hype5 app Theater Hype5 Theater opens the old menu
Performances on the wrong day or time Theater Dates and times
Database setup is incomplete Theater Database
Production pages look like plain posts under Stage Stage Production pages look like ordinary posts
The header menu hides sub-items Stage The menu shows only some items
Footer widgets missing after switching theme Stage Footer widgets
SVG logo cannot be uploaded Stage SVG logo
The home page shows no performances Stage Home page
Styles missing under a Content Security Policy Stage Content Security Policy
System Status says Review recommended for a template Both Template versions

Before asking for help

Collect this information; it answers most first questions:

  1. Versions — WordPress, PHP, Hype5 Theater and Hype5 Stage (from Hype5 Theater → Settings → Advanced or the System Status screen, and Appearance → Themes).
  2. System Status — the table states and the template override report.
  3. Theme and plugins — the active theme and any translation, caching or security plugins.
  4. What you expected and what happened, with the address of an affected page.
  5. Whether the problem appears for logged-out visitors, logged-in editors, or both.
  6. On multilingual sites, which language versions are affected.

Never send passwords, database dumps or wp-config.php when asking for help.